Cyclehoop is an award-winning cycle parking and infrastructure company, based in South London. The team designs, manufactures and installs innovative solutions across the UK.
We are looking for a highly motivated and organised Co-ordinator with strong people skills to join our team here in South London. As a Membership & Maintenance Co-ordinator in the Rentals Department, you will provide comprehensive coordination and administration support to both the Rentals and Maintenance team.
You will be joining a team of two Membership Officers, and will report directly into the Membership Manager. The role will also work alongside the Maintenance team, with some reporting duties from the Maintenance Manager.
- Job Title: Membership & Maintenance Co-ordinator
- Department: Rentals & Maintenance
- Reports to: Membership Manager – Rentals
- Salary: £24,000 – £27,000 per annum (37.5 hours per week)
Main Responsibilities
- Handling telephone enquiries from clients and service users directly in relation to the reporting and updating of maintenance issues
- Maintaining and updating the Rentals CRM system and Maintenance Job Management System with new maintenance cases, updates and case outcomes
- Liaising with clients to gain approval for maintenance repairs and ensuring they are kept informed of latest developments in relation to maintenance issues
- Assisting in the scheduling of maintenance repairs on an ad hoc basis
- Importing and maintaining all completed pre-planned maintenance visit outcomes, reports and mapping
- Monitoring of inbound communication sent to the Maintenance and Rentals department inbox
- Customer liaison – providing both written and verbal communication(email and telephone)
- Working closely with the Maintenance Manager to ensure the timely resolution of all maintenance issues
- Providing administrative support to the Rentals Department, to include but not limited to, key processing, credit control, processing refunds, key returns and general customer enquiries
- Assist with preparing reports, as directed by the Membership Manager
- General administrative duties for Rentals & Maintenance Department as directed by the Rentals Manager or Maintenance Manager
- Any other duties commensurate with the post
Essential qualifications and skills
- Able to organise and prioritise own workload.
- Able to maintain focus, be reliable and personable.
- Ability to learn new software systems following training.
- Experience of handling complex telephone and email enquiries.
- Experience of general office and administrative duties.
- Experience of credit control.
- Ability to remain calm under pressure.
Desirable skills
- Experience of working in a maintenance related background.
- Passionate about cycling or an interest in sustainable transport.
- Understanding and knowledge of Salesforce and Jobwatch.
Benefits
- 25 days annual leave per annum with increments for each year of service.
- Reward Gateway benefits portal access.
- Discretionary annual profit share bonus.
- Hybrid working pattern – 2 days working from home, 3 days in the office
- Cycle to work scheme.
Office located in Sydenham, South London right next to Lower Sydenham Station, or a short walk/cycle from Sydenham Station.
Please note, you must have the right to work in the UK to be considered for this role.
If this is the job for you, please send your application to careers@cyclehoop.com with your CV and covering letter.